Refund & Returns Policy

Effective Date: January 7, 2026

At MacPrince Pharmacy, we are committed to providing safe, accurate, and reliable pharmacy services. Due to the nature of prescription medications and healthcare products, refunds and returns are handled in accordance with pharmacy regulations and safety standards.

1. Prescription Medications

Prescription medications cannot be returned or refunded once they have left the pharmacy. This policy is required to ensure patient safety and comply with state and federal pharmacy regulations.

If you believe there has been an error with your prescription, please contact us immediately. We will promptly review and correct any dispensing errors.

2. Over-the-Counter (OTC) Products

Unopened and unused over-the-counter products may be eligible for return or exchange within a reasonable time frame, provided they are in original packaging and in resalable condition. Proof of purchase may be required.

Certain items, including personal care products or items marked as final sale, may not be eligible for return.

3. Refund Method

Approved refunds will be issued using the original method of payment whenever possible. Processing times may vary depending on your payment provider.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us as soon as possible. We will assess the issue and offer a replacement or refund when appropriate.

5. Delivery Issues

For prescription delivery concerns, such as missing or incorrect items, please contact us immediately so we can resolve the issue quickly and accurately.

6. Policy Changes

MacPrince Pharmacy reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective upon posting to this page.

7. Contact Information

If you have questions about this Refund & Returns Policy, please contact us:

MacPrince Pharmacy
6080 S Hulen St #320
Fort Worth, TX 76132

Email: macprincepharmacy@gmail.com